As simple as it may look, a chat application is made up of thousands of small decisions that we make along the way, all with the goal to build a delightful experience for users. But each decision comes with a cost, often paid in time. If you ask people to draw a chat application, there is a high chance that every drawing will look very similar to this. Yelp Assistant is the first large-scale consumer-facing use of large language models at Yelp. We built it to connect users with local professionals with a simple proposition: a user has a problem,...
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