Building Biz Ask Anything: From Prototype to Product

Introduction Users have access to a wealth of information on Yelp business pages – from reviews and photos to structured information, menus, and Ask the Community feature on the business page, a single business page can be an ocean of content. At the same time, user expectations have evolved: people now expect immediate, direct answers. Sifting through dozens of reviews to find a simple fact can be time-consuming. Fortunately, advances in Large Language Models (LLMs) have given us a new set of tools, allowing us to tackle information retrieval and summarization tasks that were prohibitively complex just a few years...

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