9 minute read Before 2015, we had an Operations and Performance team. Around this time, we decided to create the Production Engineering department and merge the teams. The department is responsible for building and maintaining common infrastructure that allows the rest of product development teams to run their code. Both Production Engineering and all the product development teams share responsibility for the ongoing operation of our end user applications. This means all technical roles share monitoring and incident response, with escalation happening laterally to bring in any skill set required to restore service in case of problems.
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